Donghee Shin, Min Ho Ju
Sungkyunkwan University, South Korea
Title: Developing a User-based Model of Quality of Experience for the Internet of Things
Biography
Biography: Donghee Shin, Min Ho Ju
Abstract
The exponential growth of services via the Internet of Things (IoT) is making it increasingly important to cater to the quality expectations of end users. Quality of experience (QoE) can become the guiding paradigm for managing quality provisioning and application design in the IoT. This study develops a predictive model for QoE in the IoT. It first characterizes quality of service (QoS) using a field experiment and subjective evaluation to compare QoS to QoE. It then performs a survey to identify user behavior factors in IoT. It finally proposes a user experience model of IoT, conceptualizing QoE and highlighting relationships with other factors. The model establishes a foundation for future IoT service categories through a heuristic quality assessment tool from a user-centered perspective. The results provide a ground truth basis for developing future IoT services with QoE requirements, as well as for dimensioning the underlying network provisioning infrastructures, particularly with regard to mobile access technologies.
